Last updated: 27 July 2026
At VYDEN, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
Items returned that do not meet these conditions may not be accepted.
Before sending any item back, please contact us at hello.vyden@gmail.com to request a return authorization.
Returns sent without prior authorization may be refused.
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for all return shipping costs.
We recommend using a tracked shipping service, as VYDEN cannot be held responsible for returns lost in transit.
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Original shipping fees are non-refundable unless the return results from our mistake.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at hello.vyden@gmail.com.
Please include:
We will resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.
The following items cannot be returned:
We currently do not offer direct exchanges.
If you would like a different size or product, please return your eligible item for a refund and place a new order through our website.
Orders are processed quickly to ensure fast dispatch.
If you wish to cancel or modify your order, please contact us immediately at hello.vyden@gmail.com.
We cannot guarantee that changes or cancellations can be made once an order has entered processing.
If you have any questions regarding returns or refunds, please contact our support team:
Email: hello.vyden@gmail.com